✨DMA RETURN & REFUND POLICY

This policies applies only to DMA

1. 🛍️ Return Policy

   ✅ Eligibility for Returns

   To qualify for a return, the product must meet at least one of the following conditions:

   • The product is defective or non-functional upon receipt.

   • The product was damaged during transit, and the damage was reported within 24 hours after delivery.

   • The product does not match the specifications of the item ordered.

   📸 Proof of Hardware Issue

   To process a return, you must provide clear documentation, such as:

   • Photos or videos showing the issue.

   • A brief written description of the malfunction.

   Our support team will review the submitted evidence to assess return eligibility.

   ⏱️ Timeframe for Returns

   • You must notify us of any issues within 3 days of receiving your order.

   • After verification, we will begin the return process if eligible.

   🚫 Non-Eligible Items

   The following are not eligible for return under any circumstances:

   • Products that have been altered, modified, or misused.

   • Items with physical damage caused by the customer.

   • Products not in original condition.

   🔁 Return Process

   • If your return request is approved, you will receive step-by-step instructions to complete the return.

   🚚 Shipping Costs

   • If the return is approved and the issue was due to our error, we will cover the return shipping.

   • If the return is for reasons unrelated to defects or shipping damage, the customer is responsible for shipping costs.

   💸 Refund or Replacement

   • Once we receive and inspect the returned product, we will determine whether to issue a refund or provide a replacement.

   💬 Need Help?

   If you have any questions or concerns, please reach out to our support team via Support.